Frequently Asked Questions

General

What are your opening hours?

Our office hours are 9:00am-5:00pm. Please note that we cannot check stock before this as our suppliers are closed. However, feel free to email at any hour.

Do open box items have a warranty?

Most open box items have a 7 day warranty. However, it is stated on each product’s page.

The phone is constantly busy?

Email us at sales@ikonix.co.za and someone will get back to you swiftly.

I have an error with my account on the website, who do I contact?

Please contact our webmaster at sales@ikonix.co.za

What is the assembly charge on building a machine?

The assembly charge is set at R250.00 VAT inclusive.

Do you offer any after sales services?

Unfortunately, we do not offer any maintenance and repairs services.


Your order

What is the fastest way to process an order? Can I order by phone?

Because we are an online store, communication via email our shopping cart is best. We are happy for you to call us should you have queries. However, we do not recommend phone orders as omissions and errors may easily occur.

Should I pay before stock has been confirmed?

Yes, this is preferred.

How long does it take for my order to change from "Open?"

This is tricky - it is dependent on how many orders we have on that day. It should take approximately 2 hours.

Can I collect from your offices?

Yes you can collect at Office 3, 1st Floor, Sunrise Park, Sunrise Circle, Pinelands, Cape Town. However, an order is required before hand.

Do you keep stock on hand?

Yes we do keep some stock of popular items on hand. Phone us to enquire on what we have.

Can I check stock availability over the phone?

Yes, you may contact us for stock availability. However, we will need to confirm the availability of stock with our suppliers prior to confirming stock. 

I would like to amend my order (add/remove shipping or product(s) how can this be done?

Please email sales@ikonix.co.za to amend your order.

I would like a refund on my order, who may I contact?

Email us at refunds@ikonix.co.za, quoting your order number. Please note that refunds are subject to a R50.00 transaction fee. 

 

Payment

Are your prices inclusive of VAT?

Yes, all our prices are VAT inclusive.

Do you have a VAT number?

Yes, it can be found on all invoices/ orders.

Do you accept credit cards?

Yes, we accept credit cards through PayFast.

Can I pay for my order on collection?

Unfortunately not. Some customers do not collect, which leaves us with surplus stock.

 

Shipping

What are your terms and conditions for Free Delivery?

Free delivery is offered for a limited time only on orders abover R999. Ikonix.co.za reserves the right to discontinue this offer at our discretion.

Which courier company do you use? What is the courier's contact number?

We use “The Courier Guy”. You may contact "The Courier Guy" by visiting TheCourierGuy.co.za or calling them on 0861 203 203.

There is no overnight shipping option on your website. How can I have this set?

If you would like your item sent overnight please email us

What is the charge for overnight?

This is determined per item, as it is based on the weight and dimensions of the package. Selecting this option would mean that you may forfeit Free Delivery.

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